Privacy Policy

1. Introduction

Welcome to DD Game App ("Platform", "Service", "App", "We", "Us", "Our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy may change from time to time. Your continued use of our Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

When you register for an account, we collect personal information that can be used to identify you, including:

• Full name
• Mobile number
• Email address
• Date of birth
• Government-issued identification (for KYC verification)
• Photograph (for profile and verification purposes)

Financial Information

To process transactions, we collect payment-related information, including:

• Bank account details
• UPI ID
• Payment gateway transaction records
• Transaction history and patterns

Technical and Usage Information

We automatically collect information about your interaction with our Service, including:

• Device information (model, operating system, unique device identifiers)
• IP address and location data
• Browser type and version
• App usage statistics and gameplay data
• Crash reports and performance data
• Network information

Gameplay Information

We collect information related to your gaming activities, including:

• Game preferences and history
• Skill level and performance metrics
• In-game communications and interactions
• Tournament participation and results
• Friends and connections within the platform

3. How We Use Your Information

We use the information we collect for various business purposes, including:

Service Provision and Operation

• Create and manage your user account
• Process transactions and facilitate withdrawals
• Provide customer support and respond to inquiries
• Verify your identity and prevent fraud
• Enable multiplayer gaming features
• Personalize your gaming experience

Communication

• Send important service-related announcements
• Provide information about promotions, bonuses, and tournaments
• Respond to your comments and questions
• Send security alerts and account notifications

Analytics and Improvement

• Analyze user behavior to improve our Service
• Develop new features and games
• Monitor and enhance platform security
• Conduct research and analysis to improve user experience

Legal and Compliance

• Comply with applicable laws and regulations
• Enforce our Terms and Conditions
• Protect our rights, privacy, safety, and property
• Prevent potentially prohibited or illegal activities

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of Contract: Processing necessary to provide our Services and fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services, marketing, and preventing fraud.
• Legal Obligation: Processing necessary to comply with our legal obligations, such as anti-money laundering and know-your-customer requirements.
• Consent: Processing based on your consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We engage trusted third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Security and Protection

We may disclose your information when we believe disclosure is necessary to protect our rights, investigate fraud, respond to a government request, or protect the safety of our users or the public.

With Your Consent

We may share your personal information with third parties when we have your consent to do so.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure coding practices and regular security training for our staff
• Incident response and breach notification procedures

We regularly review and update our security practices to enhance the protection of your information.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and regulatory purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, machine-readable format.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Erasure

You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

Objection to Processing

You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Lodging Complaints

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We will respond to your request in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use both session and persistent cookies for the following purposes:

• Essential Cookies: Required to provide you with services available through our website and to enable you to use some of its features.
• Performance Cookies: Used to enhance the performance and functionality of our Services but are non-essential to their use.
• Analytics Cookies: Allow us to understand how visitors interact with our website, discover errors, and provide better overall analytics.
• Targeting Cookies: Used to make advertising messages more relevant to you and your interests.

10. Third-Party Services

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We use the following categories of third-party services:

• Payment processors (Razorpay, PayU, etc.)
• Analytics providers (Google Analytics, Firebase, etc.)
• Cloud storage and hosting services (AWS, Google Cloud, etc.)
• Customer support platforms (Zendesk, Freshdesk, etc.)
• Marketing and communication tools (Mailchimp, SendGrid, etc.)

11. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity to ensure a safe and appropriate online experience.

13. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom of this Privacy Policy.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Information

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@ddgame.cloud
By visiting this page on our website: https://ddgame.cloud/contact
By phone: +91-XXXXXXXXXX

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details set out above.